Terms of Service

Last updated September 17, 2026

Overview
Welcome to Have a Tee! The terms "we", "us" and "our" refer to [LEGAL BUSINESS NAME — A Print Agency, confirm the registered name] operating as Have a Tee. Have a Tee operates this store and website at haveatee.ca, its school and group stores, the Design Studio and all related information, content, features, tools, products and services (the "Services") to provide you, the customer, with custom printed and embroidered apparel. Have a Tee is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with the policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully: they include important information about your legal rights, including warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

Nothing in these Terms limits any rights you have as a consumer under the Ontario *Consumer Protection Act, 2002* or other applicable law that cannot be excluded by agreement.

Part A — Custom orders

1. Everything is made to order
We do not sell blank garments. Every item is printed or embroidered to your specification after you order. Production starts once your order is marked Approved, and decorated items cannot be resold.

2. Artwork and your content
You confirm that you own, or are licensed to use, every logo, image, name, number and text you upload or type into the Design Studio, and that it is not unlawful, defamatory, obscene or infringing. We may decline to produce content we consider infringing, offensive or unlawful, and we will refund any such order. School and organization logos are used only with the permission of the school or organization concerned.

Uploaded artwork must be at least 100 dpi at the printed size; the Design Studio blocks lower-resolution files. We review every order before production (free design review) and may contact you about resolution, transparency, print size or colour. Approved artwork is produced as supplied — spelling, layout and colours included.

You keep the rights to your artwork. You grant us a non-exclusive, royalty-free licence to store, reproduce and modify it as needed to produce your order, to handle reprints and support, and, unless you tell us otherwise in writing, to show the finished item as an example of our work. You may withdraw the example-of-work permission at any time by emailing us.

3. Prices, quotes and approval
Prices are in Canadian dollars and exclude applicable taxes (HST) and shipping, which are shown at checkout. The price charged is the price in effect when you place the order, as set out in your order confirmation. Prices, discounts and promotions may change without notice; promotion-specific terms govern if they conflict with these Terms.

- **DTF and screen printing:** the prices shown online are the prices you pay.
- **Embroidery:** prices shown online are estimates based on an automatic stitch count. After reviewing your order we confirm the final embroidery price by email. If it is higher than the estimate we ask for your approval before stitching; if you do not approve, we cancel that item with a full refund.
- **Minimums and setup:** DTF and embroidery have a minimum charge per design; screen printing has a minimum quantity per design and a one-time screen setup fee per colour. Quantity pricing applies to the same design on the same order.

You agree to provide current, complete and accurate purchase, payment and contact information, and you represent that you are authorized to use the payment method you provide. Payment is processed by Shopify Payments; we never see your full card number.

4. Orders, order status and cancellation
When you place an order you are making an offer to purchase. We may accept or decline it for any lawful reason and your order is not accepted until we confirm it; we must receive and process your payment first. If we decline, change or cancel an order we will contact you at the email or phone number you provided and refund any amount paid for the cancelled items.

Orders move through four stages: **Order placed → Approved → Shipped → Delivered** (or *Ready for pickup*). You may cancel for a full refund at any time before your order is marked Approved. Once approved, production has started and the order cannot be cancelled or changed.

Your purchases are for your own personal, household, school or group use and not for commercial resale, unless we agree otherwise in writing (contact us for wholesale or corporate orders).

5. Returns and refunds
Decorated (customized) items are **final sale** and cannot be returned or exchanged for reasons such as size, colour choice, fit or change of mind. We remake at no cost, or refund if a remake is not possible, any item that is defective, damaged in production, does not match the approved design, or is the wrong item, size or quantity. Contact us within 7 days of receiving your order with photos. Full details are in our Return and Refund Policy.

6. Turnaround, pickup and delivery
Typical production after approval is 2–4 business days for DTF, 3–5 for embroidery and 5–7 for screen printing. Turnaround and delivery times are estimates, not guarantees; large orders, complex artwork, supplier stock and peak seasons can extend them. Orders can be picked up at our Oakville, Ontario studio or shipped within Canada; carrier transit time is added to production time. We are not responsible for delays caused by carriers or events outside our control. Title and risk of loss pass to you when we hand the parcel to the carrier; we assist with carrier claims. See our Shipping Policy.

7. Garments, colour and placement
Blank garments are sourced from the brands' authorized Canadian distributors. If a colour or size becomes unavailable after you order, we offer the closest alternative or a refund for that item. We make every effort to represent products accurately, but colours and product appearance may differ from what you see on your screen, and printed or stitched colours may differ from fabric and screen colours. Variation in decoration placement of up to 2 inches is normal and not a defect. Care: wash inside out in cold water, tumble dry low or hang dry, do not iron directly on the decoration; damage from incorrect care is not a defect.

8. School, group and web stores
School stores and web stores on haveatee.ca are operated by Have a Tee on behalf of the named school, team or organizer, whose name and logo are used with permission. Where a fundraising percentage or organizer margin is shown, it is paid by Have a Tee to the school or organizer and is not an additional charge to you. Every purchase in a school or web store is a purchase from Have a Tee and is covered by these Terms. Organizers who set up a web store agree to the additional terms shown when they create it.

Part B — Using the Services

9. Access and account
By agreeing to these Terms, you represent that you are at least the age of majority in your province or territory of residence, and that you consent to any minor dependents using the Services on devices you own or manage. To use the Services you may be asked for information such as your email address and billing, payment and shipping details; you represent that all information you provide is correct, current and complete and that you have the right to provide it. You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, assign or license your account to anyone else.

10. Our products, content and errors
Product descriptions are subject to change at any time without notice. We may discontinue any product and may limit quantities offered to any person or region. Occasionally information on the Services may contain typographical errors, inaccuracies or omissions relating to descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct such errors and to change or update information or cancel affected orders (with a refund of any amount paid) at any time without prior notice, including after you have submitted an order.

11. Intellectual property
The Services — including the Design Studio, the starter design library, all trademarks, brands, text, images, graphics, product reviews, video and audio, and their design, selection and arrangement — are owned by Have a Tee, its affiliates or licensors and are protected by Canadian and international copyright, trademark and other intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material on the Services without our prior written consent, except as needed to place and review your own orders. Nothing in these Terms grants you any licence or right under any patent, trademark, copyright or other intellectual property of Have a Tee, Shopify or any third party. All rights not expressly granted are reserved.

Have a Tee's names, logos, product and service names, designs and slogans are trademarks of Have a Tee or its licensors and may not be used without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. Garment brand names shown on the Services belong to their respective owners and are used only to identify the blank garments we decorate; Have a Tee is not affiliated with or endorsed by those brands.

12. Reviews, feedback and submissions
If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals or other content (collectively "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use, such as operating, evaluating, improving and promoting the Services. (This section does not apply to the artwork you upload for your own orders, which is covered by section 2.)

You represent and warrant that you own or have all necessary rights to your Feedback, that you have disclosed any compensation or incentive received in connection with it, and that it complies with these Terms and does not violate any right of any third party, including copyright, trademark, privacy or personality rights. Feedback must not be libelous, unlawful, abusive or obscene, must not contain malware, and must not use a false email address or impersonate anyone. We may, but are not obliged to, monitor, edit or remove Feedback that we consider unlawful, offensive or otherwise objectionable. We are under no obligation to keep Feedback confidential, to pay compensation for it or to respond to it. You are solely responsible for your Feedback and its accuracy.

13. Optional tools and third-party links
The Services may give you access to tools operated by third parties (for example fonts, payment, shipping or chat services) that we neither monitor nor control. We provide access to such tools "as is" and "as available", without warranties or endorsement, and we are not liable for your use of them; please review the relevant third party's terms. New features we add to the Services are also subject to these Terms.

The Services may contain links to third-party websites, including garment manufacturers' sites. We are not responsible for the content or accuracy of third-party sites or for any harm or damages related to your use of them or of products or services purchased on them. Review the third party's policies before you transact with them, and direct any complaints about third-party products and services to the third party.

14. Relationship with Shopify
Have a Tee is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Have a Tee. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Have a Tee, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Have a Tee.

15. Privacy
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy (https://www.shopify.com/legal/privacy/app-users). Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you reside, in order to provide services to you. By using the Services you acknowledge that you have read these privacy policies.

16. Prohibited uses
You may use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or local law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, intimidate or discriminate against anyone; (e) to transmit false or misleading information; (f) to upload or transmit viruses or other malicious code; (g) to send spam or other unsolicited advertising; (h) to impersonate any person or entity; (i) to collect or track the personal information of others; (j) to spam, phish, pharm or pretext the Services; (k) to reproduce, copy, extract, sell, resell or exploit any portion of the Services; (l) to use any robot, spider, scraper, data-gathering tool, AI tool or other automated means to access the Services except as permitted in section 17; or (m) to interfere with, bypass or circumvent the security or access-control features of the Services. We may suspend, disable or terminate your access at any time, without notice, if we determine you have violated these Terms.

17. Automated agents
17.1 This section applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, without direct supervision.
17.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with section 17.4, or if we have asked the Agent to refrain from doing so.
17.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.
17.4 Agents must: (i) identify themselves in every HTTP/HTTPS request by including "Agent/[agent name]" in the user-agent string; (ii) not conceal or obfuscate that access is from an Agent, for example by mimicking human behaviour or completing or circumventing CAPTCHAs or other human-verification measures; (iii) respond truthfully to any question or prompt seeking to determine whether interactions come from a human or a computer; and (iv) not circumvent any measure intended to block, limit, modify or control Agent access.

18. Termination
We may terminate this agreement or your access to the Services (or any part of them) at our discretion at any time without notice, and you remain liable for all amounts due up to the date of termination. Orders already accepted are completed or refunded in accordance with Part A. Sections 2, 11, 12, 14, 15 and 18 to 24 survive termination, together with any other provisions that by their nature should survive.

19. Disclaimer of warranties
Information on the Services is provided for general information purposes; we do not warrant its accuracy, completeness or usefulness, and any reliance you place on it is at your own risk. EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR REQUIRED BY LAW, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. THIS DISCLAIMER DOES NOT EXCLUDE ANY WARRANTY OR CONDITION IMPLIED BY THE ONTARIO *CONSUMER PROTECTION ACT, 2002*, THE *SALE OF GOODS ACT* OR OTHER APPLICABLE LAW THAT CANNOT BE EXCLUDED.

20. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, HAVE A TEE, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS AND LICENSORS, AND THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT PURCHASED THROUGH THEM, EVEN IF ADVISED OF THEIR POSSIBILITY. OUR TOTAL LIABILITY FOR ANY ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THAT ORDER. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

21. Indemnification
You agree to indemnify, defend and hold harmless Have a Tee, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or of the rights of a third party — including any claim that artwork, names or logos you supplied infringe someone else's rights — or (3) your access to and use of the Services. We will notify you of any indemnifiable claim (a delay in notice does not relieve you of your obligations unless you are materially prejudiced). We may control the defence and settlement of the claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld. You will cooperate in the defence, including by providing relevant documents.

22. Severability, waiver, entire agreement, assignment, headings
If any provision of these Terms is found unlawful, void or unenforceable, it will be enforced to the fullest extent permitted by law and severed to the extent it is not, and the remaining provisions remain valid and enforceable. Our failure to exercise or enforce any right or provision is not a waiver of it. These Terms and the policies posted on the Services are the entire agreement between you and us regarding the Services and supersede any prior agreements, communications and proposals, oral or written, including prior versions of these Terms; ambiguities will not be construed against the drafting party. You may not assign or transfer these Terms or your rights under them without our prior written consent; any attempt to do so is void. We may assign or delegate these Terms and our rights and obligations without notice or consent. Headings are for convenience only and do not affect interpretation.

23. Governing law
These Terms, and any separate agreement under which we provide you Services, are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. You and Have a Tee consent to the exclusive jurisdiction of the courts of Ontario, sitting in or nearest to Oakville, Ontario, for any dispute arising out of these Terms or the Services, without prejudice to any right you have to bring a claim in your own province under consumer protection law.

24. Changes to these Terms
You can review the current version of these Terms at any time on this page. We may update, change or replace any part of these Terms by posting updates on the Services; it is your responsibility to check periodically for changes. We will notify you of material changes as required by applicable law, and changes take effect on the date stated in the notice. The version of these Terms in effect when you place an order applies to that order. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

25. Contact
Questions about these Terms should be sent to info@haveatee.ca. Questions about an order go to support@haveatee.ca.

[LEGAL BUSINESS NAME — A Print Agency, confirm the registered name], operating as Have a Tee
Oakville, Ontario L6L 2W4, Canada
info@haveatee.ca (general) · support@haveatee.ca (orders and support) · +1 (905) 399-9929 (phone / WhatsApp)
Business number / HST registration: [HST/GST NUMBER]