Return and Refund Policy

Last updated September 14, 2026

Decorated items are final sale

Everything we sell is printed or embroidered to your order. Customized garments and accessories cannot be returned, exchanged or refunded for reasons such as size, colour choice, fit or change of mind. Please check the size chart on each product page — measurements are the manufacturer's finished garment measurements — and preview your design carefully before ordering.

When we will remake or refund 

We will remake the item at no cost, or refund it if a remake is not possible, when:
- the item is defective (holes, seams, faulty fabric) or was damaged in production;
- the decoration does not match the design you approved (wrong placement beyond 2 inch, wrong colour, wrong text as approved);
- you received the wrong item, size or quantity.

Contact us within 7 days of receiving your order at support@haveatee.ca or WhatsApp +1 (905) 399-9929 with your order number and photos of the issue. We respond within 2 business days. Do not ship items back unless we ask you to; if we do, we cover the return shipping.

 

What is not a defect 
Slight variation in print position (up to 2 inch), differences between screen colour and fabric or ink colour, texture differences inherent to the printing or embroidery method, and damage from incorrect care (see care instructions on the product page and in our Terms).

 

Cancellations 
You can cancel an order for a full refund at any time before it is marked Approved in your account. After approval, production has started and the order cannot be cancelled.

 

Refund method and timing 
Refunds go back to the original payment method within 5–10 business days of our confirmation.